Hi,
I keep getting bounced around on the website for support what is the contact for a phone or email?
Best,
Rachel
Hey @rlattner ,
In order to access phone support, you would need to sign up for a callback. We now offer callbacks so you can spend less time on hold and more time growing your business! When you sign up for a callback you will enter your phone number and as soon as an advisor is available they will call you.
In order to schedule a callback when they are available you would want to:
-
Head to https://bit.ly/3BANQVf
-
Login to your store (You must be logged in to see the callback option)
- Enter your topic for support in the search bar and click search
- Scroll down to the bottom of the search queries, and the contact support button will appear. Please click it.
- Select an option for support. If callbacks are available they will appear here
If the callback option is not showing that would mean that we are experiencing a high volume of requests. Phone callbacks will be available depending on our current contact volume. If you don’t see the “schedule a callback” option, please reach out using one of the available methods. Callbacks are available 24 hours a day, but once the spots fill up then they would not appear as an option until some calls are completed. Please remember that you must be logged into the help center to see the callback option as this option is only for our merchants.
Let me know how you get on!