Hi
I just closed my subscription in the same day that I was charged.
How can I get a refund ?
Hey,
No stress on this, you can reach Shopify support via the given URL: https://help.shopify.com/en/questions#/contact and take the discussion ahead. With the right security, questions answered the cashback will be done.
The URL would look like this:
Hi @SLu .
Thanks for posting here in the community. I’m sorry to hear you haven’t had much success with your business so far, but I’d be happy to assist you.
While we don’t typically offer refunds even with an account closure, however our support team may be able to help out here. As we cannot access accounts from here in the community, you can contact our live support via phone, chat or email via our portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. After reviewing your closed account, they’ll be able to determine if there’s something we can do to support you.
With that being said, I would love to know more as to why you closed your account? We hate to see our merchants go so if there is anything we can do to help please let us know!
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