How can I get a refund for a forgotten monthly subscription?

Shopify Discussion
1

Hello I got charged today 30$ for monthly subscription which i forgot to cancel. I want to deactivate my account because it became unactive but i want a refund and i’ve heard some people talking about how you can get refund from the support team only if it’s recently which it happened today!

Please someone reply my user is Lashesbysky and email is skysprettylashes@gmail.com

2

Hi there, @Lashesbysky

Welcome to the Shopify Community and thank you for posting your question here!

In order to halt the monthly subscription bill for your Shopify store, you’ll need to close your store. I’ll share the steps below to ensure your store is closed and you will no longer be billed.

Key points to note before closing your Shopify store:

  • Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you won’t receive a bill after deactivating your store.

  • If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you deactivate your store.

  • Make sure to turn off auto-renewal for your custom domain on your registrar’s website to avoid unexpected charges.

How to close your Shopify store:

  • From your Shopify admin, go to Settings > Plan.
  • Click Deactivate store.
  • Select a reason for the deactivation, and then click Continue.
  • Enter your password, and then click Deactivate now.
  • You receive an email to confirm that your store’s deactivated.
  • You can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years. You can also re-open your store and pause your plan.
  • For more information, please review our resource on Pausing or deactivating your store.

As per our Shopify Terms of Service, we do not issue refunds. However, once you’ve followed the steps to close your store I recommend reaching out via the Shopify Help Center. Our team will need to review your account to determine if a refund is applicable.

Let us know if you have any further questions. I hope this information helps!