I have been waiting for an order from a person I follow on instagram. I have been waiting for over a month because when I bought the clothes it said it would take 4 weeks but I haven’t received anything. And today I decided to request a refund and the store has been closed down. If been trying to contact the owner through emails but no response and now I don’t know what to do because when I try to report it on Shopify it won’t let me because the order confirmation is invalid due to the store being closed. What do I do to get my money back?
Hi @Dalan ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.
As 4 weeks have passed and you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.