Hello,
When I deactivated my account I was wrongfully billed immediatley after, I have been trying to fix this problem but it is extremley difficult to navigate the help I need.
Topic summary
A user was unexpectedly charged immediately after deactivating their Shopify account and is seeking a refund. They report difficulty navigating the help system to resolve the issue.
Possible Explanation:
- A support representative suggests the charge may be a final subscription fee that clears upon store closure, which is sometimes required when closing an account.
Recommended Action:
- Contact Shopify’s live support through their support portal to investigate the specific invoice and determine what the charge relates to.
- Live support can be accessed by selecting relevant topics in the portal until chat options appear.
Status: The issue remains unresolved and requires direct investigation by Shopify support to clarify the billing and process any potential refund.
How can i get a refund
just get back to me trough the Gmail provide
Hello, @Kirsty01 .
Sometimes when closing a store, the last subscription fee needs to be cleared upon store closure. Is it possible this last invoice is for this?
To be sure of this, I would advise reaching out to our live support so they can investigate what this last invoice was in relation to. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you!