Customer reports being charged twice on Jul 23, 2021 and requests a refund totaling 87.24 BBD (58.84 BBD + 28.40 BBD). Provides a bank statement table as evidence (central to the complaint). BBD = Barbadian dollars.
Claims they paid for the smaller subscription but were also billed for a larger one, and objects to being told to pay a “builder” to help set up their page. Considering unsubscribing.
Shopify staff asks the customer to confirm whether the store is closed. If the store is closed, a refund request for the most recent subscription invoice can be considered after the customer follows the store-closure guide and contacts Support via the Help Centre.
If the store remains active, staff directs the customer to Settings > Billing to open the specific invoice and view a line-item breakdown of charges. Staff cannot access or discuss account-specific billing in the public forum.
Status: unresolved/ongoing. Next steps: customer confirms store status, reviews invoice breakdown, and contacts Support to pursue a refund. Open question: why two charges occurred and whether both are refundable.
good night ,i told you that i want a refund I no longer need you all service and plus you debit my card two times not good not good
I copy you all transactions from the bank statement not good not good please refund my money the total is $87.24
|
Jul 23, 2021 |
SHOPIFY* 115098091 DUBLIN |
-58.84 BBD |
|
|
Jul 23, 2021 |
SHOPIFY* 115098158 DUBLIN |
-28.40 BBD |
Hi there @wayne1963 !
Don here from Shopify.
Thanks for sharing your concern with us here in the Shopify Community.
If you have indeed correctly closed down your store yourself you should no longer be billed for your Shopify subscription.
Can you confirm for me that you have fully closed down your store as laid out here in our guide to closing your store?
If you have closed down your store we can look into the possibility of a refund request for the most recent subscription invoice.
Once you have confirmed that you have closed your store you can reach out via our Help Centre here for account support so we can check out the specifics of your account and billing.
I look forward to getting this checked out for you!
Regards,
Don
listen don i have no problem with shopify i think is a good site and it mean well ,but what I have a problem with is the over billing with out my permission I pay for the small supcription
and you also bill me for the large on why is that and the real problem that I have you want me
to pay a builder from your site to help me load my page is madness,i want you to give me a good reason not unsubscribed,i am all ears
did you check out the second billing of $58.00barbados dollars for me
Hi again @wayne1963 !
Don from Shopify once again.
Thanks for getting back to me here.
Can you clarify for me if your store is still open or if you have chosen to close your store?
If your store is still active, you can check to see what you are being billed for by heading to the settings > billing menu in your admin and click on the specific invoice for which you want to see the breakdown of the charges.
There you will be able to see exactly what you are being charged for in a given invoice.
We’re not able to access or discuss accounts publicly here at all, so I would not be able to check this out for you from here.
If, instead, you’re looking to close your store and seek a refund request for your most recent subscription payment you can close your store down first and then contact us via our Help Centre here to enquire about a refund request.
Check out this info shared here and let me know what it is you’re looking to be able to do currently.
All the best!
Regards,
Don