I just got charged for a shopify subscription and i no longer want to continue to run the store

Shopify Discussion
1

Hi
I just noticed i have been charged for the shopify yearly subscription. I only tried shopify for a few months and never used it after that. I have just been charged $312 that i dont have to spend. in fact the money i borrowed from a friend to sort out some urgent financial problems. Please i want a refund as i have closed the shop.

2

You can only close the account down, there can not be a refund for the subscription being deducted

3

Hi there, @DeraOfforma .

I can understand that this is a lot of money, and this is important to you. Let’s work together to get this resolved as quickly as possible: The first thing to check here is that the store is indeed fully closed. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:

  • From your Shopify admin, click Settings, and then click Plan and permissions or Account.
  • In the Store status section, click Sell or close store.
  • Click Close store.
  • Enter your password to continue.
  • Select a reason from the drop-down menu and then click Close store.
  • To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store. If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

Once you are certain the account is fully closed, you can then reach out to our live support and request a refund. Refund requests of this amount are escalated to our billing team, and a decision on whether or not to apply a refund is taken on a case-by-case basis.

Our live support via phone, chat or email can be reached via our support portal here. Simply select the topic that applies to you on each screen when prompted, then select the live chat option once it appears and you’ll be connected to live support directly. Please do let me know if I can help with anything!