How can I prevent combined shipping rates from adding up?

Hello,

I have two shipping profiles:

  • chilled products → can only be sent within home country (Germany)

  • “normal” products → can be sent to most of the world

My problem:

I don’t want both categories to add up, when combined.

But I still want to keep our shipping rates like this within Germany:

  • 4,99€ for orders under 80€ value

  • free shipping for orders above 79,99€

How can I adjust my profiles such that these restrictions are fullfilled?

Negative examples:

  1. Chilled Product + normal product in separate profiles:
    → sent only within Germany → works fine!
    → Shipping price does not work! It adds up! 4,99€ (chilled profile) + 4,99€ (normal price) = 9,98€

  2. Have all products (chilled + normal) in one profile
    → Then I have to decide to send only within Germany OR send all products (also chilled) abroad.

Is there a workaround for this problem?

Regards,
Patrick

1 Like

Hi @PatrickEis

When using multiple shipping profiles, if orders contain products from different profiles or locations, this will result in combined rates at the checkout. Currently, the only available workaround would be to use an app to set up more specific shipping rules.

Based on your requirements Multi Carrier Shipping Label App will be the right option. You can set free shipping as well as configure flat rates for different products needed to be shipped to different shipping zones. Not just that you can fetch real-time rates, generate shipping labels & track orders from the same dashboard.