Hi there,
I recently created a Shopify account for my business and have since lost access to the email it was connected to and am unable to log in as my Shopify account has been marked as in-active and is prompting a code to my old email.
I’ve set up a new Shopify account and can not move my domain over to the new website/ new Shopify account.
Please help!
Hi @BrowAddiction ,
This sounds like it would be very frustrating, sorry to hear you lost access to your email. With this in mind, while we can’t look into account specific issues via the community, your best next step is to contact our support team and speak to someone in real time about this.
If you click the link here and login with your new store details and explain this to one of our advisors, they can walk through the process and steps for you.
I hope this helps! If you have any non account related questions, don’t hesitate to ask me.
Hello BrowAddiction!
Shopify Support team should be able to help access your old account once you have submitted proof of ownership and be able to transfer your domain to your new Shopify account. You can reach them here .
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