Issue: Attempting to log into an old Shopify store. Password is known, but an additional verification code is required and is sent to the original email. The email’s domain is no longer active, so the user cannot receive the code.
Suggested action: Contact Shopify Support for account-specific assistance. They can explain next steps and, if possible, help verify ownership and re-open access without the original email.
How to reach support: Go to the Shopify Help Center, describe the issue in the AI chat, and proceed until the options “I still need help” or “chat with a support advisor” appear to connect with a human agent.
Status: Unresolved within the thread. Next step is to contact Support; details on verification without email remain unspecified.
I have to log my old shop`s account, i know the password but since its inactive for a while, shopify asking for another code which should be sent to my mail address.
problem is, that domain no longer active, so i dont have any access to mail i had while registering to shopify.
what should i do?
Hi @Grego_1 !
It seems like that this is an account issue. I highly suggest that you reach out to Shopify support team so they can further assist you with this. They can provide you thorough explanation on what to do and take the necessary actions to re-open your account if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.