Hello,
Can someone help me with my shopify website. I tried to change the email on my account from my personal email to my business one.
I received an email to my business email asking me to verify and verified the email. Although once I clicked verify, it created a whole new shopify account for me.
Now when I try to access my shopify website (via the old email) i get the following error
I believe I need my website to be transferred to this new account, can someone please help me.
Hi there, @kelechiuju !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With such matters, please reach out to our live support team for further assistance in resolving this log in issue. Once they verify your credentials, they can open up back end information which we do not have access over social channels, then they can look deeper into your account and provide next available steps to resolve this matter.
Hello, when I click the link, this the the message i’m seeing. It’s not giving any options to talk to someone a Shopify. Any other options?
Apologies for that oversight. We had an outage for our live team but this has now been resolved.
You can utilize the link again and reach out now and you will be presented with chats or callbacks, as well as emails.
