Hi Team,
I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?
When I try to connect my Domaine name to a new store it shows me an error **"**A store with that domain name already exists"
Best regards
Did you get the domain outside Shopify?
If yes, then you can from where you get it.
Hi @bedstegaveide ,
Thanks for reaching out here. This error indicates the domain may have been set up on another store.
For example, you may have signed up in the past, added a domain to your store, and closed your Shopify account but still need to remove your domain. In other cases, a previous merchant account was using that domain for their own business but either changed domain names or could not renew the domain when it expired.
To resolve this, you will need to contact our Advisors team with proof that you own the domain you’re trying to connect. Proof of ownership can consist of a screenshot of your domain manager that shows you have control over the DNS settings for the domain you wish to add.
Once the ownership is verified, the team can remove the domain from the store that holds the domain to allow you to add the domain to your store.
While we cannot provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit this link here and log in to your account to create a support request.
How is everything else with your business? If you’re just getting started and you’re still determining your next steps, we have a great checklist that can help you get set up and ready to sell.
If you’d like a bit more of a guided tour, we also have webinars that can help. You can sign up for one of these right here. If you can’t make a live session, there are recorded versions there, as well.