How can I renew an expired domain without contacting support?

Technical Q&A
1

Hello.
I have the problem. I can’t renew my expired domain, and I also can’t contact support in any way.
I need help finding a solution.

2

Hi @SebastiPalacios ,

How we handle your domain query depends very much on whether you currently have an active account with us or not. We have a guide on renewing your expired domain.

If you do have an active Shopify account, is it a Shopify-bought domain or a third-party domain?
What errors are you receiving when trying to renew your domain and where are you seeing them? Do you have any screenshots you can share with me of the error message? How long has your domain been expired for, please?

The more information you can provide me, the better I can help you! If you’re certain you’d like to speak to support, you can do so by going to our Help Center.

I look forward to hearing from you!

3

Hello.
There is no error. Just status “in progress” and no button to renew. http://joxi.ru/gmvXBRoHeB8y5A
Domain purchased through Shopify

4

Hi Andrew.
Unfortunately, I didn’t solve the problem.
There is also no way to contact support. Because when I click on the support button, it sends me again to choose a store and topics.

5

I am sorry to hear that you are having trouble finding our support team.

If you go to our help center and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email.

I hope that helps!