How can I transfer online store ownership to a new account?

Technical Q&A

Topic summary

Store ownership is tied to a former marketing manager’s account secured with an authenticator app (6‑digit code). The requester has that account’s login credentials but cannot pass two‑factor authentication, and their own account lacks owner permissions.

Impact: A current user with “financials” permission can no longer view financial information. The requester suspects a previously used payment method may no longer be supported but cannot verify or change settings without owner access.

Requested outcome:

  • Transfer store ownership from the former employee’s account to the requester’s account.
  • Alternatively, bypass or switch the former owner’s 2FA from authenticator app to SMS to regain access.

Status: Open. No resolution provided in the thread; guidance needed on official ownership transfer and 2FA recovery options.

Summarized with AI on January 8. AI used: gpt-5.
1

Our marketing manager has ownership of our store which she set up and she no longer works for us.

I have her log-in details but it asks for her 6-digit authenticator app code which I do not have access to.

I also have my own account that I can log into, but I do not have full ownership access.

The reason I need full access is another of our users who has her own log-in can no longer view financial information. Her permission is set to financials, but I believe one of the payment methods we were using is possibly no longer supported, but without ownership access, I cannot check/modify this.

How can I transfer ownership to my account or bypass the authentication app and set it to SMS authentication like my account has on the marketing account?

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