Hi, for additional details it is asking for a utility bill and only giving me this option, I live with my parents so am not a bill payer or have a utility bill how else do I verify???
Hi, @alixious !
Thank you for your post, I’m happy to share some information.
I recommend selecting your country from this page to view the accepted types of documents you can upload to verify your identity (found in the Personal information requirements for Shopify Payments section). Since requirements vary by country, and I’m unable to provide account-specific support via the Shopify Community Forums, I recommend getting in touch with our live support to verify the requirements in your specific case. We’re available 24/7, and when it comes to reaching out to our live support line, I’ll provide some steps here to make it easier.
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (recommended) or select I don’t have an account if you’re unable to log in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
You’ll then be connected with a Support Advisor who can review your account and touch base with our Shopify Payments team if needed.
Please let me know if you have any other questions!