How do I delete extra stores from my account?

Technical Q&A

Topic summary

Users are seeking help removing extra stores mistakenly created on their Shopify accounts.

Initial Request:

  • One user has 3 stores total: 2 inactive (not in use) and 1 active store
  • Wants to delete the 2 unused stores

Suggested Solution:

  • Contact Shopify Support directly through their help center login portal
  • Support team can assist with removing extra stores

Complication:

  • Another user attempted emailing support@shopify.com but received an automated response
  • Shopify no longer accepts incoming messages to that email address
  • Users are directed to open new support tickets through official help center channels instead

Status: The issue remains unresolved. Users need to navigate Shopify’s help center to create proper support tickets, as direct email support is no longer available.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hii everyone

could anyone kindly assist me with information on how to remove 2 extra stores that were mistakenly created on my account. 2 is inactive as I am not using it & the third one is active.
Regards

1 Like
2

@Zayan25

Welcome to Shopify Community.
Kindly Contact to the shopify Support team.
They will help you to remove the extra, Stores.
https://help.shopify.com/en/support/login

Thank you.

3

@Zayan25

kindly like and accept our Solution, if helpful.
let me know if you need any more help.

Thank you.

4

Hello, I sent this to support@shopify and they sent me back looking for help on this board. Someone please help delete my extra ‘MyStore’??? They responded: “A support ticket has NOT been created.

We are changing how we best support you. As part of these changes, we no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed.

Our help center is the best source on everything Shopify and the fastest way to get help from our Support Team. There you can continue your conversation by opening a new ticket in a number of channels.”

5

Hello, I sent this to support@shopify and they sent me back looking for help on this board. Someone please help delete my extra ‘MyStore’??? They responded: “A support ticket has NOT been created.

We are changing how we best support you. As part of these changes, we no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed.

Our help center is the best source on everything Shopify and the fastest way to get help from our Support Team. There you can continue your conversation by opening a new ticket in a number of channels.”