How do I disable the recurring subscription popup on my website?

Store Design
1

Hi, I cannot remember how to disable the subscription popup. It shows up like every 20-30 seconds when viewers are on my page. I would like to have it removed from my website so it is not an annoyance to my customers.

www.maconbubbles.com

2

Looks like the app responsible for the pop-up is called “smsbump”.
Try going to Apps > look for the app “SMSBump Marketing & Automation”.
Then, search through the app settings, there should be an option to Disable the pop-up subscription box.

3

Hey, @maconbubbles ! Welcome to Shopify Community!

I agree with @Nick_Marketing . I had a look at your website and it’s likely that the pop-up is coming from an app because the Dawn theme does not have a built-in pop-up feature.

If you have the SMSBump Marketing & Automation app, you can certainly check it as this app has a pop-up feature. Otherwise, you can look into the other apps in the Apps page of your admin to see which one has added the pop-up. If you need assistance removing it, you may contact the app’s support team by clicking Get support beside it on the Apps page.

While I understand that a consistent pop-up can adversely affect the customer experience in your store, it’s still crucial to have an email signup form for you to continue to make the most of your email marketing campaigns. The Dawn theme has an email signup form that you can add as a section to your homepage. You can find and add it by following the steps below.

  1. In your Shopify admin, go to Online Store > Themes
  2. Click Customize beside the Dawn theme.
  3. On the left sidebar, click Add section.
  4. Click Show more, then select Email signup.
  5. Customize the Email signup section by clicking the blocks underneath it on the left sidebar, and by filling in the details on the right sidebar.
  6. Click Save.

If you need tips on improving your email marketing campaigns, we have a blog post on email marketing best practices. It discusses what to write on the subject lines, the best time to send an email; how to design for mobile optimization, and many more key elements in an effective email. Feel free to go over it and get some ideas to boost your sales!

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