Hi, I am new too Shopify and for the account setup in Step 2 of 2 where is says add an address so you can get paid there is a section that says add a postal code but my country doesn’t have one. Can someone give me solution to solve this problem so I could finish setup my account please.
Topic summary
Main issue: During Shopify account setup (Step 2: add an address to get paid), the form requires a postal code even for countries that don’t use them.
Key guidance and behavior:
- Support advised entering five zeros (00000). The sign-up form is supposed to hide the postal code field for regions without postal codes.
- A screenshot illustrates the expected form behavior without the postal code field.
Outcomes:
- For Grenada (West Indies), entering 00000 worked and the store setup was completed.
- Support will inform the team that the postal code field appeared for Grenada when it shouldn’t.
Ongoing issues:
- Another participant reported that zeros did not work and remains blocked; they also referenced setting local delivery shipping rates (tangential to the core issue).
- A user from Somalia stated their country has no postal code and needs help.
Next steps:
- Try 00000.
- If it fails, contact support and specify your country so Shopify can adjust regional form behavior.
Status: Partially resolved; still open for other regions.
Hi, @B1ackFyre
Happy to help you with this! Can you try entering all 0’s to see if that works?
If not, please let me know where you’re located! Thanks so much!
how many 0’s do I put?
I would recommend trying with 5 initially.
Can you please let me know what country you reside in? Our sign up form should actually remove the postal code section if there are no postal codes utilized in your region like so:
Thanks!
I reside in Grenada in the West Indies in the Caribbean.
@Elle the 5 0’s worked. I have entered my store.
1 Like
Fantastic!
I’ll let our team know that there was a postal code section for your region when there shouldn’t have been.
If you haven’t already, check out our Shopify Compass to take free courses which will help you build and grow your store. Best of luck with your business!
Hi.
I’ve the same problem and I tried using the 0’s but it didn’t work.
please help I’m stuck at the last things to lunch my store I just need to finish the shipping rates which I have to make them with the local delivery option because I work with delivery company that have a fixed rates for every individual place ( Cities, regions or countryside ) I’ll ask for help with that if I couldn’t figure out how to do it myself after fixing the postal code thing 
im from somalia help me my country doesnt have postal code