I bought something by this store that was I guess made here it was called Lolleefaja! I haven’t record it at all I went to the tracking number and it told me to create the website using the name what do I do!
Hi Ashley-Sand777,
I understand that you’ve placed an order on a store, searched the tracking number but was not able to locate your order or the store. Thank you for bringing this to our attention. I completely understand that not receiving a product you’ve ordered is not ideal and I’ll be happy to provide you with some helpful tips and resources.
Shopify is an online ecommerce platform that does not manage the shipping, sales or orders of a store. Since you were able to locate the tracking number for the order, have you already had a chance to reply directly to the order confirmation email you would have received?
There may be possible delays with shipping your product. If it has been more than 4 weeks since you’ve placed your order, I would like to advise contacting your bank/payment provider directly as they will be able to assist you with the best next steps. In addition to contacting your bank you can also file a complaint against the store you’ve purchased from through our Contact Support link. Lastly, I’ll share our Online Order FAQ that includes additional steps on how to contact the store owner.