It’s been a week now since I’ve ordered and I still didn’t receive tracking number I don’t know my order status ,no updates please help
Topic summary
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Core issue: A buyer hasn’t received a tracking number or any order updates a week after purchase and wants to know the order status.
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Clarification: Shopify provides the platform but does not manage individual stores or fulfill orders. Each merchant is responsible for confirmations, shipping, and customer support.
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Immediate checks: Look for the order confirmation email, including in spam/promotions, as it may include status or tracking details.
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Next steps: Contact the store directly using its listed contact methods (website/email/phone/social). If there’s no reply or the order isn’t received within 30 days, submit a complaint via Shopify’s online form.
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Final recourse: If still unresolved after that, contact your bank or card issuer to discuss refund/chargeback options.
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Status: No resolution yet; guidance provided with concrete steps. Action is pending from the buyer.
Hey @Samaria2004
Thanks for reaching out here for help!
It sounds like you have placed an order on a store you believe is using Shopify, and you are wondering about the order status as you haven’t heard anything since. I would be happy to clarify the situation for you!
For context, although a wide variety of businesses use Shopify to sell both online and in person, we do not manage any stores ourselves, and have no involvement in the order fulfilment process. Each store is responsible for managing their own businesses, and helping their customers with any queries they may have.
With that in mind, if you weren’t able to locate any order confirmation emails even after checking in your promotional/spam email folders, then I would suggest contacting the store directly. There are various contact methods that you can try, which are outlined on this resource here.
If you don’t hear back from the store or receive your order within 30 days then you are free to submit a complaint using this online form here. After that, contacting your bank directly to discuss refund options would be the next best step to take.