Main issue: An email warned a former store owner that a domain might auto‑renew, but the shop was deactivated long ago. They can’t access the admin without paying and want to avoid being charged, and asked how to confirm deactivation and stop renewal.
Key update from support: Shopify does not charge the annual domain fee on cancelled/closed shops, even if auto‑renew was enabled.
Action to confirm status: Contact Shopify Support directly via the Help Center—open the Help Center, type “Contact Support” in the chat, log in to the shop, and choose a support option. Account-specific checks aren’t possible through the public Community forum.
Outcome/status: No charge should occur if the shop is closed. Final confirmation requires contacting Support; the thread remains open pending verification.
Hi all,
Ive just received an email saying that one of my shop domains MIGHT be about to renew, even though Ive deactivated the shop long ago. I cant get back in without paying to see if my domain has been deactivated, so how do I make sure, and stop shopify charging me a lot of money for a domain I dont use or want?
There doesnt seem to be any contact I can speak to?
Hi @julianmitchell1 ,
Thank you for reaching out to the Community! I’d be happy to provide some assistance with this request, to ensure it gets resolved.
To share some insight, Shopify will not automatically charge a yearly domain fee on a cancelled or closed shop, even if auto-renew was checked.
To confirm that your shop was successfully deactivated, you can connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account information through the Community.
The connect with us, you can:
Head over to our Help Center.
Enter into the chat box Contact Support.
Log into your shop.
Select one of the available support options.
Please let me know if you have any other concerns.