Hi !
I just bought this domain on shopify and now I have this message when i try to connect it. What should I do ?
Thanks !
Vincent
Hi there @vincent24
Welcome to the Community Forums! That’s an interesting one, I would be happy to help you troubleshoot this.
You mentioned that you bought this domain on Shopify - can you confirm that the domain was purchased via your Shopify admin? When you purchase a domain on Shopify, you generally would not have to make any adjustments to the DNS settings and it should be automatically set up to work on your store.
From your screenshots it looks as though you are trying to connect an existing domain. Did you already have a domain from a third party domain provider, and you are now trying to connect it to your Shopify store maybe? If so, what provider did you purchase the domain from?
If you are new to Shopify then I’d recommend checking out our Official Shopify YouTube Tutorial Video, it’s full of tips and tricks to help get you started. You might also find our General Checklists handy to have! They can keep you on track when you’re setting everything up.
Hi, thanks for your answer.
I confirm that I purchased the domain via my shopify admin but then nothing happened. So I tried to connect and this is the messages that I have now !
Thanks in advance for your help !
Hi @vincent24
Thanks for getting back to confirm that.
That sounds quite strange that you purchased the domain in your Shopify admin, but then nothing happened. I am wondering if there may have been an error with the transaction, and perhaps it didn’t process properly.
As I mentioned, usually when you purchase a domain on Shopify it will be automatically set up to work on your store, and you shouldn’t have to set it up or change anything in the DNS settings. This is explained in the first paragraph of our help doc here.
If you navigate to the Settings > Domains section of your admin, do you see the domain that you purchased listed there? Also, can you confirm that you have definitely been charged for the purchase? You can double check any invoices that may have been emailed to you, or even in the Settings > Billing section under Bills.
Hello
I am having similar problem, I purchased my domain from godaddy.com and have been charged for it, I also did some editing on the domain on godaddy site but am having problem connecting my domain to shopify, I have watched the tutorial video on how to connect your domain to shopify and follow through but yet am having the same issue
Hi @kennex
Thank you for reaching out and joining in here - I would be happy to provide some advice.
I understand that you purchased a domain on GoDaddy, and are having some trouble trying to connect it to your Shopify store.
You mentioned that you did some editing on the domain on the GoDaddy website - can you confirm that you edited the DNS settings on the domain to match the Shopify requirements here?
While you can certainly manually edit the DNS settings to point towards Shopify, because you have a GoDaddy domain you can actually connect it to your store automatically (it’s essentially a faster method which cuts out some manual editing). I would recommend checking out and following along with this guide here to connect the GoDaddy domain to your store automatically.
If you are still experiencing issues even after following the above guide, just let me know where you are getting stuck, and what sort of error messages you are seeing (screenshots would be helpful) and we can continue troubleshooting here.
Are you new to Shopify? I’d love to hear more about how your store is coming along - feel free to let me know if there’s anything else you are working on, and I would be happy to help!