I already buy a domain for my shop and wait for more days , so till now it have the shopify name
my domain name is : izabellashop.com
and in domain setting there is no domain except the shopify one although i buy one and activated it .
Topic summary
Issue: A store owner purchased izabellashop.com, but it doesn’t appear in Shopify’s Domains settings and the store still shows the myshopify.com address.
Guidance provided: Support asked if it’s a third‑party domain and outlined how to connect it. Update DNS at the domain provider: set A record to 23.227.38.65 (host [email removed] delete other A records, and set CNAME for www to shops.myshopify.com. Then in Shopify: Settings > Domains > Connect existing domain > Verify. DNS verification can take up to 48 hours. (DNS = records that direct a domain to the correct server; A record points to an IP; CNAME points a subdomain like www to another hostname.)
Latest updates: The owner saw “Contact Privacy Inc. Customer 0168783328” in ICANN Lookup and emailed them for DNS changes but has seen no updates and cannot access the domain provider account. Support advised contacting the actual domain provider directly for DNS edits and account access.
Status: Unresolved/ongoing. Next steps: Identify and log into the registrar/domain provider, update DNS as above, connect in Shopify, and allow up to 48 hours for propagation and verification.
Hi @MohamedSaied ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I’m fully understanding, are you attempting to connect a third-party domain to the shop?
If so, I’d recommend checking out our Connecting Third-Party Domains document for steps on how to successfully connect the domain to your shop.
Prior to connecting your domain to the shop however, you will want to confirm that the DNS Records are correctly pointing to Shopify. These settings can be located by heading over to your domain provider. If you’re having some troubles with this, I’d encourage you to connect with the third-party domain provider directly as they will be able to share more information with you.
These DNS Records include:
- Point the A record to the Shopify IP address
23.227.38.65. - If necessary, change the Host name to the
@symbol. - Delete any other A records on the domain if there are any present.
- Point the CNAME record with the name www to
shops.myshopify.com
Once successfully completed, you can then connect the domain to the Shopify admin. To acheive this, you can:
- Head to Settings > Domains, from the Shopify admin.
- Click Connect existing domain.
- Enter your domain, such as
johns-apparel.info, and then click Next. - To confirm that your domain is connected to your Shopify store, click Verify connection.
It’s important to note that it might take up to 48 hours for your domain to be verified. After it’s verified, your domain is listed in the THIRD-PARTY DOMAINS section of the Domains page with the status Connected.
Please let me know if you have any other questions or concerns.
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Thanks a lot for your helping
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Hello how are you,
When I’m searched in ICANN Lookup site about my domain i found
Registrant: Name: Contact Privacy Inc. Customer 0168783328
Organization: Contact Privacy Inc. Customer 0168783328
so i contact them by send message for the DNS changes but till now no changing happen. so what i can do else and how i can login my domain provider account .
Hi @MohamedSaied ,
Thanks for the prompt response! To confirm I’m fully understanding, you’re having some issues with changing your DNS Records?
If so, you will want to connect with your domain provider directly for clarification on how these can be adjusted. They will also be able to share more information with you on how you can log into your domain provider account.
Please let me know if you have any other questions or concerns.
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Thanks a lot for helping
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