Hi! I was just testing Shopify out and I would now like to deactivate my store. It was only a trial. I paid 1 month subscription and I have attempted deactivating it.
I signed up to Shopify via my Google account and when deactivating the store it asks me for my Shopify password. As I signed in through Google I don’t have a specific Shopify password. I have tried my Google password but it says it’s incorrect.
I need to cancel it before the new month as I don’t want to be charged again. How can I deactivate my store if I have signed up with a Google account?!
Try to sign in using your Google account, and if you’ve forgot the password, make a forgot password request - you should receive the next steps on how to reset the password on your Google email.
Thank you for reaching out to the Community! I’m happy to provide some assistance with deactivating your shop, to ensure this gets resolved.
As @GabrielS has mentioned, you can attempt to reset your Google password to see if this helps to resolve. If however, this does not resolve, I recommend resetting the shops password entirely. To complete this, you can select your name in the top right hand corner, click on Manage Account > Security > Change Your Password. Once reset, you can follow the steps outlined in our Deactivating Your Store documentation to ensure the shop is closed.
Please let me know if you have any other questions or concerns.
I want to deactivate my store permanently but I typed in the wrong password to many times and I forgot my password how do I change it if I’m signed in as my Google email account?
I changed the password like you said however once I put it in it said something along the lines of “you’ve tried too many times…” my question is: is this a case of just trying that same password later?
Thank you for reaching out! I’d be happy to provide some guidance on how you can deactivate your shop, to ensure this gets resolved.
If you wish to no longer run your online shop, you can check out our Pausing or Deactivating Your Store documentation for steps on how to complete this.
To deactivate your store, you can:
From your Shopify admin, go to Settings > Plan.
Click Deactivate store.
If applicable, review the options to switch to the Pause and build plan, or start a new store.
If you still want to deactivate, then click Deactivate store.
Select a reason for the deactivation, and then click Continue.
Enter your password, and then click Deactivate now.
It’s important to note that your store’s information is guaranteed for 2 years. If you’d like to re-open your shop at any time, please feel free to log back in and select a plan.
Please let me know if you have any other questions or concerns.
My Shopify store was deactivated for no reasons, I paid for the domain and I paid for the subscription but Shopify still went ahead to deactivate my account and letting all the money I spent to be a waste. Am so sad right now
