A customer did not provide an email during the order process but has since sent me her email address. She is requesting an order receipt. I’ve looked everywhere in my store and I cannot figure out how to do that. Everything I search in the forums pertains to the POS app. This was an online order. I don’t use the POS. Is there a way to email her a copy of the purchase receipt?
Topic summary
A merchant needs to send a receipt to a customer who didn’t provide an email during checkout but later requested one.
Initial Problem:
- Customer placed online order without email
- Merchant cannot find built-in option to resend receipts for online orders
- Existing documentation focuses on POS systems, not online stores
Attempted Solutions:
- Official tutorial suggests “Resend Order Confirmation” button, but this likely won’t appear for orders without initial email
- Copying the order status page URL doesn’t work—it redirects customers to admin login page instead
Working Solution:
- Install the “Order Printer” app by Shopify (found under Apps > Customize Your Store)
- App displays recent sales and allows downloading PDF invoices
- PDFs can be attached to emails and sent to customers
- Templates are customizable with coding knowledge
Community Sentiment:
Multiple users express frustration that Shopify lacks a native “resend receipt” feature for online orders, requiring this workaround. The solution has helped users over several years, with participants noting the issue remains unresolved by Shopify.
5 Likes
Hi @vmscissors ,
You can try this tutorial, but I don’t think you’ll see a “Resend Order Confirmation” button in that order: https://help.shopify.com/en/manual/orders/manage-orders#resend-an-email-about-an-order-to-a-customer
Alternatively you could go into Shopify Admin > Orders > More Actions >View order status page. Copy and paste this URL in an email to your shopper.
Regards,
Achieve Team
For your information, I did a test and if you cut/paste the url, as recommended and send to customer, it will take them to the admin log in page. I think it’s ridiculous that we can not resend to a customer the paid invoice, especially since Shopify isn’t always reliable and generating the invoice email to the customer.
8 Likes
How do i just send a receipt to a customer (that shows what they bought, when and for how much, and my shops details). I keep getting harrassed for receipts. How do i do this? And:
-
it needs to be an attachement in an email
-
a status page is not an receipt
-
an invoice is not a receipt
12 Likes
Its probably abit late now but we have recently had the same issue with our store - people wanting a receipt after the purchase has been completed.
On your shopify admin - go to Apps - customise your store - type in Order Printer (there is lots of these - select the one by shopify) install that, click on it and all your recent sales will appear. You can then download a pdf invoice that you can email to your customer. The invoice you download is very standard but if you know how to do coding - you can customise this more to what you want it to look like.
11 Likes
@emily2803 That was really helpful! Thanks!
Thank you!! That was exactly what I needed too!
Awesome solution, thank you Emily! Same issues as somany others, and your solution resolved it.
Thank you - This is exactly what I needed!
thank you! 4 years later and this helped! (crazy Shopify hasn’t fixed this by now!)
It is amazing that resend a receipt is not an option, instead lets print it to PDF then attach it to an email. Is this the best you have @Shopify_77