How to show specific gift card designs in email notifications?

Shopify Discussion

Topic summary

Goal: Show the specific gift card design (the product image) in the email sent after a gift card purchase.

Current behavior: The email only displays Shopify’s default gift card image, or a single hard-coded image if the template is edited. It does not automatically use the purchased gift card’s product image.

Suggested options:

  • Adjust the image in Admin > Settings > Notifications to change the default image used in gift card emails.
  • For per-design/per-product images in each email, an app or custom solution may be needed to swap images dynamically.

Status: No confirmed built-in method was provided for pulling the exact product image per gift card automatically. The thread remains open with a tentative direction (notifications settings or third-party app) but no definitive resolution.

Summarized with AI on January 3. AI used: gpt-5.
1

Hello everyone,

We would like to offer different gift cards for different occasions in one of our stores.

We have created various designs for this purpose.

However, when one of the vouchers is purchased, the corresponding e-mail with the voucher always only displays the standard gift card image from Shopify or, if we change the code, a specific image that we specify.

Is there a way to display the stored design, i.e. the product image of the respective gift card, in the email?

Thank you very much for your support!

1 Like
2

You should be able to change it from the settings > notifications menu in the admin, however might need to use a app or something to change the image for each individual email you sent out.