How to tackle fraudulent payments on online stores?

Store Design

Topic summary

  • Multiple posters report fraudulent online stores allegedly hosted on Shopify that accept payments but do not deliver products.

  • A reply points to the Shopify Help Center, but others say they already tried and found no clear way to contact support or report fraudulent shops.

  • A specific site, vanoca.nl, is cited as a scam with a request for Shopify to take it down.

  • Participants call for stronger due diligence by Shopify on merchants and imply the platform risks complicity if reporting mechanisms are ineffective.

  • No resolution or action is confirmed in-thread. The discussion remains open, with key unanswered questions on how to effectively report fraud and what enforcement process Shopify follows. Links to the Help Center and the cited store are central to the discussion.

Summarized with AI on January 12. AI used: gpt-5.
1

This website allows people to fraudently accept payments to not send out products

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2

@Cassescalante

can you please contact Shopify help center

3

Yeah, I already did that. There is no way to contact anyone. No information on getting in contact with someone. If you could point it out to me, that would be great.

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4

Agreed. Shopify is allowing blatant fraud and has no mechanism for reporting on fraudulent stores.

5

Hello, https://vanoca.nl/ is hosted by shopify but they dont deliver, it’s a big scam. Can you please take down this website?

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6

Shopify needs to do due diligence on who they are providing this service to or else they are complicit in the fraud! I can not contact anyone either!