currently my store running on starter plan . how can user cancel their order. I found no option for that.
Topic summary
Customer order cancellation on Shopify’s Starter plan.
- A merchant on the Starter plan can’t find a customer-facing option to cancel orders.
- A reply states the Starter plan should show a cancel button directly in the store. As an alternative, customers can cancel via the purchase notification (order confirmation) email.
- Clarification: “Starter plan” is Shopify’s entry-level plan; “notification email” refers to the email sent after purchase.
- No evidence (screenshots/settings) was provided to verify whether the in-store cancel button is present or configured.
- Outcome/status: Unresolved. Next steps implied are to check the storefront for a visible cancel button and confirm the order confirmation email includes a cancel link or button.
Hi @9b ,
In the starter plan the cancel button is directly available in the store, but you are still able to cancel an order through the notifcation email received when we purchse a product.
I hope this helps! If it does, please like it and mark it as a solution!
If you need further assistance, feel free to reach out!
Regards,
Sweans