i am really unhappy for shopify support its 3 days runnning

Shopify Discussion
1

i am really unhappy for shopify support its 3 days runnning. i still not getting any solution .this is my worst experience with shopify support. i dnt get any soluation still. please help me . please please please.https://happiestshoping.myshopify.com its my store link check and reactive it. its inactive due to insert wrong card myb. but i need it activate.

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Hi there, @happiestshoping .

I can understand feeling unhappy, having access to your store is so important. I want to help you get the solution you need, so let’s have a look at this together!

It looks like from the date that you posted this message and the fact you mentioned waiting 3 days that you may have reached out to support regarding this either on a Friday or over a weekend. Our escalated teams, which sometimes are needed to help restore store access, are available during normal business hours which would not include weekends so this can account for the slight delay in receiving a reply. Generally speaking, we expect a reply from escalated teams within 3-5 business days (weekends excluded).

With that being said, You mentioned your store is inactive due to using the wrong card so hopefully, once this has been addressed by the correct team, they will reach out to you via email and you can then work with team to restore access.

How are things going otherwise for your store at the moment? I’d love to help you out with some business growth ideas - Is there anything you’d like to improve or change?

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  • help me how can i finsh the plan biling of my shop the buyment fals alywes with me
4

Hello, @mariusmorison55 .

So you are trying to choose a Shopify plan, but the payment fails each time is that correct? If this is the case, then the most common reasons for payment failure would be:

  • Your payment method might be rejected if you aren’t using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills.

  • Your account may have insufficient funds

  • If you use a debit card, then it must be co‑branded with Mastercard, Visa, or American Express. You can’t use debit cards that are not co‑branded.

  • Your credit card needs to allow for recurring payments in USD.

  • Your credit card needs to have international capabilities.

Hopefully, this gives you some clarification on what the issue may be - you can read more on our billing requirements right here. Thank you!

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Hi there, @happiestshoping.

I can understand feeling unhappy. I want to recommend you to move your store on Webstore™ so you will get the the solution you need, It is a powerful ecommerce platform for your Ecommerce store. It is SEO friendly. Sell more, faster, and easier than ever before!