Hello,
We are new using shopify, for some reason the payment of my plan was not successful, now that I try to update the payment method the page shows inactive, I tried to contact support but has been 3 days without solution, any advice?
Regards
Norbit
Hey, @Thebeautyshops !
I’m sorry to hear your store is inactive. However, I’m glad to hear you’ve reached out to our support team as this is the best course of action for this matter.
Has it been 3 business days since you created a support ticket? If it hasn’t, please expect a response by then as it takes 1-3 business days for us to respond via email. If it has been more than 3 business days and you haven’t gotten any updates on your ticket, please feel free to create a new support ticket to follow up. That way our support team can safely access your account information and your previous ticket in order to give an update. You may visit https://bit.ly/3cJkx8V to do this.
Thanks for your patience as we work on investigating the issue you’re encountering in your store!
Hello,
Support says that At this time since Shopify has been deemed not a good fit for your business you will need to research other e-commerce platforms to find one that will be suitable. Regrettably we are not able to make recommendations to merchants, is there a way we can validate and send documentation so we can continue selling using this plataform?
Regards
Hello again, @Thebeautyshops !
I’m sorry to hear you’ve been advised that our platform isn’t a good fit for your business. In most cases, this decision is final and there’s no way to appeal for reconsideration, however, it’s best to respond to the email you received to find out if this applies to your situation. The team handling your case will be able to advise whether there’s a chance for your business to be able to use Shopify in the future. Thanks!