I believe I've been scammed by one of the seller from shopify

Shopify Discussion
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1

I made a payment through this and got a order confirmed. But have not received any update from the seller. Can you please investigate further ?
Hope shopify grows with safety as a primary check.

This is details
seller is livingbetter
order details is https://shopify.com/87641129253/account/orders/6131912868133

2

Hello @honganhing

This is Amelia at PageFly - Shopify Advanced Page Builder app.

I can’t investigate directly as I don’t have access to Shopify stores’ internal information. However, I can help you get in touch with the seller and explore some options:

  1. Contact Livingbetter:

    • Check your order confirmation email for contact information like an email address or phone number.
    • Look for a “Contact Us” section on Livingbetter’s website. Many Shopify stores have contact forms you can use.

  2. Track Your Order:

    • Some stores allow you to track your order directly through their website. Check Livingbetter’s site or your confirmation email for tracking instructions.

  3. Request an Update:

    • If you can’t find contact information or have trouble tracking, send a polite email to Livingbetter inquiring about the order status. Mention your order number and date for reference.

If you don’t hear back after a reasonable time (around a week):

  1. Report the Issue:

  2. Consider a Chargeback:

    • If you paid by credit card, you might be able to initiate a chargeback through your bank. This reverses the payment and should only be done as a last resort after trying to contact the seller.

Hoping my solution helps you solve your problem.

Best regards,

Amelia | PageFly