Hi @MIELCHERI ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
Congrats on your new store! It has quite enough essential information. However, if you are having trouble generating sales, please take a look at my recommendations below:
1. Add a favicon
A favicon is a small icon in the browser’s address bar and tabs. While it may seem minor, it can help boost perceived trustworthiness, leading to higher conversion rates.
2. Include a hero section
The hero section is the first thing visitors see and it sets the tone for the entire experience of your web visitors.
Try to take advantage of this by adding these elements:
- A high-quality image or video: Create a desgin that aligns with your brand
- A compelling headline: It should be your brand’s slogan or key message that highlights your unique selling proposition.
- A prominent CTA button: Use strong action-oriented language (e.g., “Shop Now,” “Learn More”) and make the button stand out
Here’s a good example:
3. Add a footer section
Similar to the favicon, the footer is often overlooked, but it’s a valuable piece that can contribute to more sales. You can optimize it by re-organizing the elements and add some more.
Some of the elements you can consider adding are:
- Copyright notice: Clearly state the copyright owner and year.
- Privacy policy link: Link to your detailed privacy policy.
- Terms of service link: Link to your terms and conditions.
- Contact information: Include your address, phone number, and email.
- Social media icons: Link to your social media profiles.
4. Create an FAQ page
An FAQ page serves multiple purposes such as improving customer experience, reducing customer support load and enhancing SEO. Besides, having an FAQ page can help you address common concerns and questions faster, thus minimizing the barriers to purchase.
I suggest exploring MooseDesk, a free live chat, FAQ & Helpdesk App. MooseDesk provides a proactive help center with aesthetic and trending FAQ templates, and a user-friendly widget, offering an effective solution to enhance customer support on your platform.
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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.
Thank you for reading. Wish you a nice day ahead!
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