Good afternoon everyone, i started 3 month trial and completely forgot about it, few days ago(6 days to be exact) i got charged from my bank account but im not using the shopify account anymore
Is there any way I can get a refund? I don’t use the store anymore and forgot to close it at all
i sent an email to shopify support team 6 days ago but i still didnt get any response at all
thanks
Hi @vitorgc ,
Thank you for reaching out. I appreciate the context you’ve provided, and I understand that you were charged before having the chance to cancel. However, we are unable to assist with this matter here via Community, as we cannot authenticate merchant accounts. This is to ensure the privacy and security of your sensitive information.
Regarding refunds, it’s important to note that Shopify generally does not provide refunds, as stated in our Terms of Service. However, I want to assure you that our team would be happy to look into the availability of a refund for the latest charge, depending on the status of your store at the time of closure.
Since you mentioned that you have already sent an email but haven’t received a response, I recommend visiting our Help Centre page. Once there, you can log in and initiate a support live chat request. You can use the virtual assistant to provide details about your current situation, and then proceed to request additional help in order to connect to our live chat support. Please let me know how that goes.
Finally, I am sorry to hear that you are closing your account. If you have any feedback for us or would like any assistance that would make your time at Shopify better, please do let me know!