Hello,
I have applied for 1$ three months free trail and forgot to change the plan or cancel, now Shopify has deducted amount of 37.76 USD, how can I get my money and ask for return? Please advice.
Regards
Hi @SAQURESHIM2 ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with refund requests, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account specific information through the Community.
Before connecting with us, please ensure your shop has been deactivated and your subscription has been canceled. To complete this, you can check out our Deactivating Your Shop documentation as it provides step-by-step instructions.
It outlines however, that you can:
- From your Shopify admin, go to Settings > Plan.
- Click Deactivate store.
- Select a reason for the deactivation, and then click Continue.
- Enter your password, and then click Deactivate now.
Once completed, you can then head to our Support Page where our advisor team will be able to take a closer look into this request.
To contact us, you can:
- Head over to our Support Page.
- Select the **'**I don’t have an account’ option.
- Select the topic ‘Starting a store’.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any other concerns.