I’ve been trying to cancel but at this point I don’t know where to go I cannot get anyone on a phone and I don’t see anything else.
Topic summary
Main issue: A merchant says they tried to cancel their Shopify subscription months ago, can’t reach anyone by phone, and doesn’t know how to proceed.
Guidance provided: A Shopify staff member explains that to stop billing the merchant must deactivate the store from the Shopify admin. Detailed steps are linked in the Help Center under “Pausing or deactivating your store.” If the merchant can’t deactivate on their own (e.g., can’t access the admin), they should contact Shopify Support through the Help Center by opening the AI chat and typing “contact support” to reach an agent.
Status/outcome: No confirmation of cancellation yet. Resolution depends on the merchant following the provided steps or contacting support via the Help Center chat. No phone-based solution was offered; the recommended support path is via the Help Center and AI chat escalation.
Hi @RubixVanity
I understand you wish to deactivate your store and stop your subscription. I am happy to help you with that.
If you are able to sign into your store admin then you will have the option to deactivate the store at any time. You can find the detailed steps on how do that in our Help Center: Shopify Help Center | Pausing or deactivating your store.
If for any reason you are not able to deactivate your store yourself you can connect with our support team directly through our Help Center for further assistance. Open the AI chat window in our Help Center and type “contact support”.