Why can't I find the option to cancel my subscription?

There is no option to cancel. It say contact support. When I do that it says something is wrong. Do I have to block my payments

1 Like

Hi, @Anonymous .

Thank you for reaching out. I am sorry you are having difficulties canceling your store.

Are you able to go to your Shopify admin > settings > plan and click deactivate store? Can you share a screenshot if you are receiving an error message?

Please let me know if you have any further questions!

Talk soon,

I have the same issue. It says to contact support. The Shopify Help Center website is down. This company is literal trash.