Is no-reply@shopifyemail.com a legitimate address or phishing attempt?

Topic summary

A user received an email from no-reply@shopifyemail.com requesting bank details update due to a payment issue. The email raises red flags: it redirects to an advertising page with a 10-second delay before showing a login screen.

Key concerns:

  • Suspicious redirect behavior suggests potential phishing attempt
  • Multiple screenshots were shared (though encoded/corrupted in the thread)
  • User cannot reach Shopify support—contact page fails to load

Current status:

  • User attempted contacting Shopify representatives without success
  • Expressed frustration with automated support systems
  • No confirmation yet whether the email is legitimate or fraudulent

The discussion remains unresolved, with the user seeking verification of the email’s authenticity and unable to get official support assistance.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.

I received a notification from the email address -

no-reply@shopifyemail.com - in which I was asked to update my bank details again, because there was a payment problem to Shopify? My concern is whether this address is correct or not. When I open it, it throws me on that advertising page, and after about 10 seconds you can access the entry page on Shopify. I wonder if it is a new phishing method or if it is a real problem!!!

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Thank you very much. I tried to contact a representative, but it is not possible. The contact page does not load.

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It’s annoying to talk to a robot…I didn’t think about social networks. Thank you very much!!! :blush:

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