Issue with sender address of emails from my Shopify store

Shopify Discussion

Topic summary

Multiple Shopify store owners are experiencing emails being sent from platform-generated addresses (like store+81097425179@g.shopifyemail.com) instead of their configured business email addresses. This causes emails to land in spam folders and creates confusion for customers.

Root Cause:
The issue stems from failed domain authentication. When Shopify cannot verify proper email authentication, it defaults to using its own sending domain to prevent delivery failures.

Reported Complications:

  • Problem persists even after users claim to have authenticated their domains
  • Affects users with various email providers (Google Workspace, GoDaddy)
  • Some users report emails not sending at all
  • DNS settings (SPF, DMARC) appear correct but issue remains unresolved

Proposed Solution:
A community member provided detailed steps:

  1. Configure SPF record to include Shopify: v=spf1 include:shopify.com include:_spf.google.com ~all
  2. Set up DKIM authentication via Shopify Admin > Settings > Notifications
  3. Add DMARC record: v=DMARC1; p=none; rua=mailto:your-email@yourdomain.com
  4. Wait 24-48 hours for DNS propagation
  5. Alternative: Use a subdomain (mail.yourdomain.com) if host has CNAME limitations

Status: Discussion remains open with multiple users seeking resolution despite following authentication procedures.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

Message: Hello Community,

I’m facing a challenge with the sender address of emails generated by my e-commerce platform and am seeking guidance.

Brief Summary of the Issue:

  • My store is set up to send emails from a specific business email address.
  • Recently, customers have been receiving emails from a different, platform-generated address.
  • This issue arose without any changes being made on my part.

Steps Taken:

  • Verified that the platform’s email settings are correctly configured with my business email.
  • Checked DNS settings including SPF and DMARC records.
  • Contacted domain hosting support who confirmed that DNS settings are correct but offered no definitive solution to the issue.

Seeking Advice: I’m looking for insights or suggestions on what might be causing this change in the sender address. Are there general settings or adjustments within e-commerce platforms that could be reviewed or altered to address this issue?

Appreciate any help or guidance from the community. Thank you for your time.

1 Like
2

I’m having the same problem and would love to find a solution!

3

Hi, @ebutton .

Welcome to the Shopify Community, and thanks for sharing your question.

I understand you’re experiencing issues with your sender email address? To confirm, customers are receiving emails from a different email address? Are you able to provide a bit more context?

4

Hi Victoria,
Thanks for responding. Yes, it seems like when we send email updates, our
subscribers receive their emails from this address:
store+81097425179@g.shopifyemail.com
We had a customer reach out and tell us this as well as saying our email
was sent to his junk folder.
I had set and confirmed the sender email to be ebutton@zoaeng.com in the
settings.
Thanks for any help you can provide.
Eric

5

Thanks for following up!

Based on the email address you shared, this may appear if your email domain hasn’t been authenticated. As a result, recipients will see your email as store+81097425179@g.shopifyemail.com.

To resolve this issue, you’ll need to authenticate your domain and ensure your domain has a DMARC record. You can follow these steps by going to your Settings > Notifications section. In the Sender email box, there may be a yellow banner indicating the following: Domain authentication has failed. Review your DNS configuration and try again.

6

Hey Victoria, i am having the same trouble as above. but my domain has been authenticated. what would be the next steps?

i’m using a google workspace email, and now that it is owned via squarespace, so not sure if that makes it any more confusing.

i would love a full solution to this problem.

7

mine is authenticated as well but still sending from such email: store*******@g.shopifyemail.com, victoria, please tell us what to do

8

having the same issue! even after the successful authentication of the domain, already added the spf and dmarc record for the shopify. still getting the notification from shop+123@shopifyemai.com.
i have my mail setup on go daddy mails and want to send mail as store@example.com

9

I’m having a similar problem except our emails don’t go out at all. At this point, getting rid of Shopify seems like the only answer to our problem. Support for a non-plus account is a joke.

10

Hey everyone,

This is actually a pretty common problem that happens when Shopify’s email authentication fails. Here’s what’s going on and how to fix it:

What’s Happening: When your domain’s email authentication isn’t properly set up, Shopify falls back to using their own sending domain (like store+81097425179@g.shopifyemail.com) to avoid delivery issues. This is why your emails are ending up in spam folders.

The Real Solution: You need to properly authenticate your domain with Shopify. Here’s the step-by-step fix:

Step 1: Set Up Proper SPF Record Add this to your DNS SPF record: v=spf1 include:shopify.com include:_spf.google.com ~all

If you already have an SPF record, just add include:shopify.com to it.

Step 2: Set Up DKIM Authentication

  1. Go to Shopify Admin > Settings > Notifications
  2. Scroll down to “Sender email” section
  3. Click “Authenticate your domain”
  4. Follow the instructions to add the CNAME records to your DNS

Step 3: Configure DMARC (Important) Add this DMARC record to your DNS: v=DMARC1; p=none; rua=mailto:your-email@yourdomain.com

Step 4: Wait and Test DNS changes can take 24-48 hours to propagate. After that:

  1. Send a test email from Shopify
  2. Check the email headers to confirm it’s coming from your domain
  3. Use a tool like mail-tester.com to verify your authentication

Pro Tip: If you’re still having issues after setting this up, the problem might be that your domain host doesn’t support the specific CNAME records Shopify needs. Some hosts (especially cheaper ones) have limitations on CNAME records.

Quick Check: Go to Settings > Notifications in your Shopify admin. If you see any red warnings or “not authenticated” messages next to your sender email, that’s your problem right there.

Alternative Workaround: If your current domain host won’t work with Shopify’s authentication, you can:

  1. Use a subdomain like mail.yourdomain.com for sending
  2. Set up the authentication on that subdomain instead
  3. Use that as your sender address

This should completely solve the issue and get your emails delivering properly from your business address instead of Shopify’s generic one. The key is getting that domain authentication working properly.

Let me know if you run into any issues with the DNS setup! I’d love to check this up for y’all.

Cheers!
Shubham | Untechnickle

1 Like