Issue: Test emails from a new Shopify store show sender as store+…@t.shopifyemail.com instead of the linked custom email. The Notifications banner about authentication is no longer visible.
Proposed cause and fix: Several replies say this happens when the sender domain isn’t authenticated. Steps: Settings > Notifications > Sender email > Authenticate domain, then add the provided DNS CNAME/TXT records at the domain host and wait up to 24 hours. Once verified, emails should appear from the custom address.
Alternate perspective: Even with a custom “From” set, Shopify may still send via shopifyemail.com for deliverability, so some email clients may display Shopify’s sending domain in headers while the visible From remains the store’s email.
Latest update: The original poster can’t click “Authenticate domain,” has already added DNS records, Shopify shows no warning, but test emails still surface the Shopify sender. They’re asking for further suggestions.
Status: Unresolved. Key open questions: Whether additional DNS/auth steps are needed versus this being expected header behavior, and how to ensure the customer-facing From shows the custom address in all clients.
I have the issue that when i send a test email to myself after creating my webshop, that a store+95353405824@t.shopifyemail.com shows as the sender instead of the email adress that i linked to the store. I do not see the notification anymore when i look at the notifications tab:
I checked all the policies and shopify email app, but i can’t seem to change anything further.
Hello @BoldBag
This is a common security feature. That Shopify email address is a mask because you have not authenticated your sender domain yet.
To fix it, go to Settings > Notifications. In the “Sender email” section, click “Authenticate your domain.” Shopify will give you several CNAME records. You must copy these records and paste them into your DNS settings page (wherever you bought your boldbag.net domain).
After it verifies, which can take up to 24 hours, that Shopify address will disappear, and all your emails will correctly show as coming from info@boldbag.net.
Hope this helps!
Hi @BoldBag ,
This usually happens when your sender email isn’t fully authenticated in Shopify, so Shopify falls back to its default domain (@t.shopifyemail.com) when delivering test emails.
Even if you don’t see the yellow “Authenticate domain” banner anymore, one of the following is still true:
Go to:
Settings → Notifications → Sender email → “Authenticate domain”
If the button appears, click it and Shopify will show you the DNS TXT + CNAME records you need to add to your domain host (GoDaddy, Namecheap, Google Domains, etc.).
Hi @BoldBag
This is because Shopify does email from its own default sending domain (shopifyemail.com) for deliverability reasons, even if you have a custom email configured. You can specify your store’s “from” name and email address under Settings > Notifications, but Shopify will still list the Shopify sending address in the email header.
Hello, thank you for your reply. I do not have the option to click on “Authenticate Domain”. I did add several records in the Domain DNS settings and it said everything was working and the box below the sender email also does not indicate the warning that customers see the @shopifyemail anymore. Any other suggestions how the right email adres will show when sending messages out to customers?
