I have an account with the email Mr.Gamergtz @gmail.com. I lost my recovery codes and my fingerprint authentication is not working, I need to access the account.
Hi, there!
I’m sorry to hear that you’ve been unable to login. This is something that our Account Integrity team can assist you with, though account-specific requests like this need to be handled securely through the Shopify Help Center.
The virtual assistant in the Help Center can put you in touch with our team. Just let the assistant know that you can’t log in, and you should be guided to the available contact options.