Main issue: In a new shop with a selected theme, the Main Menu is visible and functions on the storefront but does not appear under Content > Menus.
Direct navigation to Content > Menus consistently shows a “No Items Found” message, indicating no menus are listed there.
Via the theme editor, selecting to edit the Main Menu initially displays it and allows editing, but refreshing that page causes it to disappear again, reverting to the “No Items Found” state.
Evidence provided via screenshots: one shows the editable Main Menu in the theme editor; another shows the “No Items Found” pane. Images are central to illustrating the inconsistent behavior.
Clarification: The user corrected an earlier mention of “No Menus Found” to the exact message “No Items Found.”
Status: No resolution or explanation provided yet; the user is asking why the Main Menu is missing from Content > Menus and how to fix the inconsistency.
Summarized with AI on December 16.
AI used: gpt-5.
I created a new shop and chose a theme. The resulting shop has a perfectly working Main Menu shown. However, when I navigate to Content > Menus, there are no menus at all. Yet, if I navigate to the same location by trying to edit the menu through the theme editor, the Main Menu is displayed, ready for editing; if I simply refresh that page, it disappears.
Direct navigation to Content > Menus produces “No Menus Found” pane (I can’t embed it here because I’m a new user, apparently.)
Choosing to edit Main Menu through theme editor results in this:
The theme is Tinker. I’m doing the work for someone who would rather not give out a link to the store at this stage, but the menu functions perfectly. I will note that there’s another post about this issue from September though the poster wasn’t clear so respondents misunderstood the issue
A correction/clarification. When I directly navigate to Content > Menus, there are no menus. When I edit the Main Menu through the theme editor, it opens Content > Menus with the Main Menu ready for editing, and there is a handle string at the end of the URL (…content/menus/244199784597). Refreshing that page has no effect, but if I click “Menus” in the left pane to go to the top level of the menu editing function (…content/menus), there are no menus (“No Items found”). So the Main Menu object exists, but apparently the theme system has failed to place an index entry of some sort in the internal list of menu objects the system uses to list the available menus.
Switching devices and browsers has no effect on this behavior, as expected.
Same everywhere. The top-level menu editing function (Content > Menus) apparently lacks an entry for the Main Menu that the theme includes, but the menu object exists nonetheless.
This might issue Browser cache. Can you try to remove the cache or your Browser or login this Shopify account on Firefox. Shopify usually works well on Firefox.
If this issue still persist, then contact with Shopify support.
Or if you can share the link of your store then I can take a look.
The behavior has now been exhibited on multiple devices accessing the site for the very first time, so I don’t think it’s a caching issue, but I will do some more testing on that front.
I will contact Shopify support and submit the report as a bug. Thank you for the help.
P.S. Any way someone else can reproduce this issue by making a test shop from scratch and seeing if there’s nothing in the Content > Menus list while there is a Main Menu in the theme?
