I recently emailed Shopify about how it won’t allow me to transfer the money out Shopify because I can’t change my legal name. They haven’t emailed me, it’s been two whole days and I set pre-orders. It’s not at a point where I can’t even order the bulk for my business. I mean this is absolutely unprofessional, there’s no way to contact them and for them to reply. If you’re going to have a big platform with millions of users, you should have a number for people to call for support. I need help to change my legal name so I can verify my account, please reply as soon as possible.
Hi, @serenitystars !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I appreciate you for outlining your situation and definitely understand the urgency here. Since you are having issues getting in touch with support, I will guide you through the process. While we’re not able to provide account-specific support via Community Forums at this time, you will need to get in touch through our Help Center. In order to access our live support, you will want to
ask the chat assistant to contact support and it’ll guide and it’ll guide you with your next steps on how to connect with a team member. Once there, you can scroll down and select a contact option and our advisor will be able to assist you. Please note, this process may take some additional time once requested so we appreciate your patience.
Thanks for your understanding!