My store was deactivate back in May and now I am getting notifications every week about shopify trying to debit money. I do not see any options to stop this in my account or to actually speak with someone who is live. Please stop!
Hi there, @belle17632 . Thanks for taking the time to reach out to the Shopify Community with your billing situation here. It’s good to meet you!
If you’re receiving notifications that you’re still being billed, this suggests that your store may not have been closed correctly, and your subscription is still active. If you’re able to login to your store, you will want to make sure that you follow the steps to close your account. There are as follows:
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From your Shopify admin, go to Settings > Plan.
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Click Deactivate store.
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If applicable, review the options to switch to the Pause and build plan, or start a new store.
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If you still want to deactivate, then click Deactivate store.
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Select a reason for the deactivation, and then click Continue.
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Enter your password, and then click Deactivate now.
These instructions can also be found at this link. Please give those steps a try, and let me know if you run into any issues while closing your store, or let me know if you log in and see if your store has already been closed, or let me know if you’re unable to log in.
I’ll keep my eyes peeled for your reply!