My store is not showing under my profile

Help. I haven’t been in my account for awhile. I went in today to answer a question from a customer and my store is not shown in my profile. I cannot access my store. The chat bot says I don’t have a store. Yet shopify is still taking my monthly payment. Please help me gain access to my store.

Sorry. I can access my account but my store is not showing. I cannot access my store