I have made a purchase 2 months ago, store hasnt been responsive since, even on their instagram. I have never recieved and order and am trying to recieve a refund without success.
Please advise.
Topic summary
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Issue: A buyer made a purchase 2 months ago from a Shopify-hosted store and never received the order. The merchant has been unresponsive across channels, including Instagram. The buyer is attempting to obtain a refund.
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Guidance provided: A community member advised contacting Shopify Support and submitting evidence of the transaction, communication history, the store URL, and any other relevant details.
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Latest update: The buyer already opened a complaint with Shopify a couple of weeks ago and provided all requested documentation, but has not received a response yet.
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Status: Unresolved and awaiting Shopify’s follow-up. Key open questions include Shopify’s expected response timeline and whether a refund or other remedy will be issued. No images or attachments were shared. The discussion centers on troubleshooting non-delivery and lack of merchant response, with escalation to platform support in progress.
Hey there @amosa get in touch with Shopify customer support as soon as you can with evidence of the transactions between you and the store in question as well as their URL link and any other necessary details. I wish you the best!
Thanks for the quick reply!
Opened a complaint with shopifiy a couple weeks ago and provided all the neccessary data, havent recieved a response yet.