No Payout, 150 days later

Shopify Discussion

Topic summary

A merchant reports their Shopify account was terminated over 150 days ago, with funds still withheld despite the platform’s stated 120-day hold period having passed.

Key Details:

  • Initial termination email specified a 120-day payout hold
  • Merchant has been attempting contact for the past month without resolution
  • Support ticket ID provided: 6ef96a00-3067-404b-bd10-07b0fb9622a5

Current Status:

  • The issue remains unresolved
  • Merchant expresses increasing urgency and frustration
  • No response from Shopify representatives yet in this thread
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

My account was terminated over 150 days ago. In the termination email you indicated that my payouts would be held for 120 days. I have kept emailing Shopify endlessly for the last one month without much success. My ticket ID is 6ef96a00-3067-404b-bd10-07b0fb9622a5

Kindly help. Am getting desperate by the day.