Payout for a terminated store after 120 days

Shopify Discussion

Topic summary

A merchant’s Shopify account was terminated approximately 120 days ago, leaving outstanding funds inaccessible.

Key Issues:

  • The merchant won chargebacks but hadn’t added banking information before termination
  • Multiple email attempts to Shopify support have been unsuccessful
  • Support ticket #57858102 remains unresolved

Current Status:

  • The merchant is seeking assistance to retrieve their payout
  • No resolution has been provided yet
  • The discussion remains open with no concrete guidance on next steps

One other user mentioned experiencing a similar situation, suggesting this may be a recurring issue for terminated stores with pending payouts.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello

My account was terminated about 120 days ago. I won chargebacks. By the time my account was terminated, i had not added a bank to my profile. I have tried reaching out via email without much success. My ticket ID is #57858102.

My store link is vghs07-sm.myshopify.com

Please help me get my payout.

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