I’m not getting order confirmations (or tests) at my admin/user email (or at the same email when added manually). I do get them at a personal email when added. This just started a few weeks ago. I was receiving them and then I think it had something to do with the full moon and my Covid vaccine — they just stopped. Would appreciate help to fix this.
Yes — checked junk folder
Yes — am receiving emails to that account outside of Shopify
No — I do not actually think this has anything to do with moon phase or my Pfizer tracking device.
Hmmm. Then difficult to theorize w/o looking in the backend. I’ll put through a req. to access as a collaborator. Feel free to approve or decline. It will come from my cooperative partner account, CoLab
I’m glad to see that you’ve managed to resolve the order notification issues, nice work!
I thought I’d jump in here however to provide some information for future references too, in case you ever run into a similar issue. So the troubleshooting step that you mentioned, of deleting and then re-adding the staff email address, would normally help in instances where your email host has properly configured your mailing address to receive Shopify emails. This is because the deletion and re-addition of a staff notification email address triggers the proper creation of notification subscriptions from our end. In the case that this doesn’t work, however, our internal Support Team can also be contacted to troubleshoot further, as we’ll be able to take a closer look at your account and the email address from our end. At this stage we aren’t yet able to provide any account-specific support via the Shopify Community, but you can reach out to our Support Team by visiting our Help Centre here.
Now that you have that issue sorted, and while we’re on the topic of order notifications here, I thought I’d highlight that we also have a handy guide if you’re ever looking to customize your order notification emails to customers. This is so that you can personalize and maintain your customer-facing brand, which will strengthen your store’s overall branding. Check out our Shopify Blog here for more information.
All the best with your store! I’d be happy to help if you have any further questions.
