Why am I not receiving order notifications via email?

Technical Q&A

Topic summary

A Shopify store owner has suddenly stopped receiving email notifications for new orders, despite not making any recent changes. The issue has persisted since 2020 according to community reports.

The user experiences:

  • No email notifications arriving
  • Brief popup notifications on phone that quickly disappear
  • Re-adding themselves as a contact and testing notifications didn’t resolve the issue

Troubleshooting steps suggested:

  • Verify notification settings in Settings > Notifications are enabled with correct email address
  • Check spam/junk folders for filtered notifications
  • Send test notifications to confirm email delivery
  • Review email client settings (Gmail, Outlook) to ensure notifications aren’t being blocked
  • For custom email addresses, verify with email service provider for delivery issues
  • Check notification history for any reported errors
  • Contact Shopify Support if issue persists after trying all steps

The discussion remains open with no confirmed resolution yet.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

I am suddenly not receiving notifications in email when I have a new order. I didnt change anything recently, it just stopped. I looked in the community forum and I see that this has been an ongoing issue since 2020! Any advice on how to fix this?? Also, I will get a quick “popup” on my phone, but it quickly disappears. I have re-added myself as a contact, tried the test, but did not receive…

2

Hi @ModLounge

I hope you are doing good and welcome to the Shopify Community!
I am San from MS Web Designer.

If your Shopify order notification is not working, there are a few things you can check to troubleshoot the issue:

  1. Check your notification settings: Go to “Settings” > “Notifications” in your Shopify admin and make sure that you have enabled the appropriate notification options for your store. You can also check the email address that is set up to receive notifications and make sure it is correct.

  2. Check your spam folder: Sometimes email notifications can get flagged as spam, so make sure to check your spam folder to see if the notifications are being sent there.

  3. Test your email settings: Go to “Settings” > “Notifications” and click on the “Send test notification” button to make sure that your email notifications are working properly. You can also check the notification history to see if any errors have been reported.

  4. Check your email service provider: If you are using a custom email address, make sure to check with your email service provider to see if there are any issues with the email delivery.

  5. Check your email client: If you are using an email client, such as Outlook or Gmail, make sure to check the settings to ensure that the notifications are not being filtered or blocked.

  6. Contact Shopify Support: If you have tried all of the above steps and are still not receiving order notifications, you can contact Shopify Support for further assistance. They may be able to investigate the issue and help you resolve it.

Regards,

San

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