I am a 16 year old who signed up for Shopify for €1 a month i cannot afford the €97 it is charging me and cannot close my account so i cannot do anything please help
Topic summary
A 16-year-old user signed up for Shopify’s €1/month trial but cannot afford the subsequent €97 charge and is unable to close their account independently.
Key Issues Identified:
- The user is below Shopify’s minimum age requirement of 18, making them ineligible to own an account or enter binding contracts
- They’re facing an unexpected price increase they cannot afford
- Account closure appears blocked or unclear to them
Recommended Solutions:
- Contact Shopify Support directly via live chat, email, or callback to explain the situation
- Deactivate the store through: Settings → Plan → Deactivate store
- Consider having a parent/guardian create and manage the account until the user turns 18, with potential ownership transfer later
The discussion remains open with guidance provided but no confirmation of resolution yet.
I’m really sorry to hear you’re in this tough spot. Let’s break it down and see how we can sort this out together.
Age Requirement and Account Ownership
First off, Shopify’s terms state that you need to be at least 18 years old to own an account. Since you’re 16, it’s a bit tricky because, legally, minors can’t enter into binding contracts. Typically, in situations like this, a parent or guardian would set up and manage the account until you’re of age. This means the account would be under their name, and they’d handle the billing and administrative tasks.
Deactivating Your Account
Given that you’re unable to afford the €97 monthly fee and can’t close the account yourself, here’s what you can do:
1-Contact Shopify Support: Reach out to Shopify’s support team to explain your situation. They can guide you through the process of deactivating your account. You can contact them via live chat, email, or request a callback. To do this, log in to your Shopify account, go to the Help Center, and follow the prompts to get in touch with support.
2-Deactivate the Store Yourself: If you have access to the account, you can deactivate it by following these steps:
- Log in to your Shopify admin panel.
- Click on Settings.
- Select Plan.
- Click on Deactivate store.
- Follow the prompts to confirm deactivation.
3-This will cancel your subscription and prevent any further charges.
help.shopify.com
Future Considerations
If you’re still interested in running an online store, you might consider discussing with a parent or guardian about setting up the account under their name. They would be the official account owner, and you could manage the store’s operations. Once you turn 18, the ownership can be transferred to you.
If you need any other assistance, feel free to reply and I will try my best to help.
Best regards,
Daisy